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Versa 3 heart rate and battery issues

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‎07-29-2022 14:31 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-29-2022 14:31 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

My Versa 3 suddenly stopped monitoring my heart rate a few days ago. I can see that the light on the underside of the watch won't turn on at all. Additionally, the battery charge only lasts a little more than a day, where previously I was getting over a week. I've tried restarting the watch, a factory reset, and turning off every setting that I can. It's starting to look to me like the hardware has failed.

 

Moderator Edit: Clarified subject

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‎07-30-2022 05:29 - edited ‎11-16-2023 11:16

‎07-30-2022 05:29 - edited ‎11-16-2023 11:16

Hi there, @gruntinpat. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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