Versa 3 inaccurate floors count

[JWood77]

I am generally a patient person but after three chat sessions with customer service regarding very inaccurate floor counts, 2-6x the number of floors climbed, I am highly frustrated. This is the 5 product I have purchased for either myself or a family member. I understand that accuracy can be affected by a variety of different things and am not expecting perfect count each time, however, I would be thrilled with something relatively close. I jumped through the hoops that Fitbit required and when nothing worked they just gave up. The device is not even 2 months old. No offer to replace, fix, or provide any customer service or warranty. Just we realize there is a problem and you are not happy. Good-bye. After excuses like maybe your watch is too tight, too loose, dirty, you might have put something in the sensor hole...well if you open doors etc. Are you kidding me. I completely understand the weather affecting it, riding escalators or elevators but who opens doors with enough force to generate a pressure change great enough to log 160 floors. Poor service, no solution, no effort will equal my family choosing to take our business elsewhere.

Moderator Edit: Clarified subject

[JohnGillet]

I think this problem will never fix, Fitbit is a scam!!!

[Taxlady214]

Next time buy an Apple watch.

[MarkMM]

@JohnGillet Maybe try telling support that there are people on the forum stating they received a replacement that works perfectly, like @brewskier ?

Not sure I want a replacement yet for the heart rate issue, as it's likely to be a referb. 

[brewskier]

Their customer service really fell off after they were taken over by Google.

[JnkMail]

Im not sure when it was ever any good.  My first Ionic crapped out in 6” of water and support did nothing.  At least it counted floors right!

[Gardengirl88]

So is there a Fox for this or no?

[filmguy007]

This is not a solution!  My Versa 3 has been doing the same thing for the last 2 months and the device is only 5 months old! I have reached out to support multiple times without being given an answer. My reference number is #46120074.  If a fix can't be found please replace my device or credit me and I'll purchase something different. Don't just ignore your community.

[Gardengirl88]

Yes, that would be nice! Post here if you hear anything. Thanks!

[Leogvs]

Same issue form past 6 months. No solution. 

This is insane. 

[anilkjrao]

Hi, I have. Fitbit Versa 3 and after the recent most firmware update, I see faulty floors climbed. I just wake up from my bed and already versa 3 shows I have climbed 5 flights of stairs. Can someone help me how to solve this issue? 

[Johann60]

Unfortunately, no possible solution!!

[SunsetRunner]

Hi Anna, I have been having the same issue for weeks. I have read where trackers we're replaced. Just wondering where Fitbit is in addressing this issue. Thanks for any help you can provide!

Gary North

[Taxlady214]

I have no idea. When I first posted my comments, I received several
responses stating that they were having the same issue. Yours is the first
to mention replacement. I do not care about the counting of flights as
much as the counting of steps and distance so this is not an issue I would
pursue.

[garrrobert9]

I agree @JWood77 . It's frustrating to me as well. Constantly getting 60 floors a day and I haven't even encountered that many stairs or hills. I remember in other versions of Fitbit trackers I would have a daily goal of 20 floors and it would take effort to get that many if I didn't go on a long run with hills. Many times in the last few months I have just wanted to give up on the watch and get another model, but what really should happen is fitbit give me a swap option. This watch is too expensive to just be putting it in a drawer.