Versa 3 is asking me to set it up again

[Jbritt75]

Versa 3 is asking me to start setup again even though I have done this and been using the fitbit a day now. Any help please.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jbritt75. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

Hope that helps. 

[Jbritt75]

I have reset the versa 3 and installed again. So far so good. Thanks.

[MarreFitbit]

@Jbritt75 Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.