Versa 3 is crashing when I see my notifications

[SteebieB]

My Versa 3 has a stuck notification and it reboots when I try to clear it. It actually happens when I pull down the notifications, and get to that particular one. Any help would be appreciated!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SteebieB. Thanks for stopping by in the Community Forums and sharing the details about your Versa 3's behavior. 

If you haven't done so yet, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the issue persists, may I know if the watch is crashing only when checking your notifications? Have you tried another setting to see if the same also happens?

Keep me posted. 

[SteebieB]

I have rebooted it, changed to several clock faces, as well as changed other settings, including turning off Gmail notifications. The notification that is stuck is a long-since deleted email.

[MarreFitbit]

@SteebieB I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.