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Versa 3 is locked

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‎03-10-2025 06:19 - last edited on ‎03-10-2025 07:50 by Fitbit Moderator

‎03-10-2025 06:19 - last edited on ‎03-10-2025 07:50 by Fitbit Moderator

My Versa 3 has locked. I was reattaching the strap and this was misinterpreted as incorrect PIN entries. I go to the app to unlock it, set a new PIN and it says "error connecting to Versa 3".  This is strange because it is connected to my phone, updating my steps and syncing perfectly.  Tried resetting, removing my cards etc but still no luck and still locked.  Any other suggestions please  

Moderator Edit: Clarified subject

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‎03-10-2025 07:53

‎03-10-2025 07:53

Hi there, @Steve_B. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still locked. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all steps provided here How do I unlock my Fitbit device with my phone?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-10-2025 15:37

In response to MarreFitbit

‎03-10-2025 15:37

Hello MareFitbit and thanks for your reply.  Yes, I tried all of the steps you mention, without success.  However, I have just tried again whilst the Versa is in the charging dock and this time it worked, so problem solved.  Thanks again.

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‎03-10-2025 18:01

In response to Steve_B

‎03-10-2025 18:01

@Steve_B I'm glad to hear that you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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