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Versa 3 is losing calories throughout the day

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‎04-26-2022 09:35 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-26-2022 09:35 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

I keep losing calorie count throughout the day if I exercise. At 4pm I was on 1933 and now at 5pm I’m on 1725. How/why does this happen?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-29-2022 12:17

‎04-29-2022 12:17

Hi, do you mind me asking if this got resolved. Mine has been doing this for 3 days. I’ve done 13500 steps and burned 793 calories so something is seriously up 😡. I’ve turned it on and off, turned my phone on and off and switched watch faces and reset the watch factory settings all to no avail. 

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‎04-30-2022 03:02

In response to ACully

‎04-30-2022 03:02

I haven't found a resolution yet - it's really frustrating!

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‎04-30-2022 12:27

In response to Helenb27

‎04-30-2022 12:27

Hi,
I sorted out my Fitbit losing calories.
I had deleted my weight on the Fitbit app somehow and as soon as I corrected it calories started working immediately.
I also restored factory settings on fitbit and started again from there.
Hope you sort it out.

Sent from my iPhone
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