help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 is not charging properly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2022 05:41 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-11-2022 05:41 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

My versa 3 seems to be always on slow charge…have changed outlets and also cleaned back of watch and tips on charger but still charges slow

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-11-2022 12:45 - edited ‎07-16-2023 03:59

In response to Guy_

‎08-11-2022 12:45 - edited ‎07-16-2023 03:59

Hi there, @bashfu! Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device?. Also, make sure you've followed all tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎08-11-2022 05:44 - last edited on ‎08-21-2024 16:43 by Fitbit Moderator

‎08-11-2022 05:44 - last edited on ‎08-21-2024 16:43 by Fitbit Moderator

Hi @bashfu - sometimes syncing, doing a full shutdown from the watch Settings menu helps. Wait at least 10 seconds before charging.

The 4 contact holes can still contain dirt even if you cleaned the back it needs doing meticulously.

You could try getting another charge cable in case yours in under par.

Author | ch, passion for improvement.

Best Answer

‎08-11-2022 12:45 - edited ‎07-16-2023 03:59

In response to Guy_

‎08-11-2022 12:45 - edited ‎07-16-2023 03:59

Hi there, @bashfu! Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device?. Also, make sure you've followed all tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes