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Versa 3 is not connecting to my Wi-Fi

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‎05-20-2024 05:36 - last edited on ‎05-21-2024 09:13 by Fitbit Moderator

‎05-20-2024 05:36 - last edited on ‎05-21-2024 09:13 by Fitbit Moderator

Why is my versa 3 not connecting to my wifi ? I've downloaded the app and it keeps saying it needs updated but isn't doing do

Moderator Edit: Clarified subject

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‎05-20-2024 21:03

‎05-20-2024 21:03

Hi @Marieg2411 - if your watch is working then there is no need to apply a firmware update if one is shown in the Fitbit App.

If you do apply it things can change in ways you may not like.

Author | ch, passion for improvement.

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‎05-25-2024 04:32

In response to Guy_

‎05-25-2024 04:32

Hi there, @Marieg2411. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is not updating. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Guy_ Thanks for your input! 

Maria | Community Moderator, Fitbit


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