12-29-2023 01:22 - last edited on 12-29-2023 04:00 by MarreFitbit
12-29-2023 01:22 - last edited on 12-29-2023 04:00 by MarreFitbit
My phone display has now completely changed and doesn't seem to connect with my watch I also can't sync it
Moderator Edit: Clarified subject
12-29-2023 02:21
12-29-2023 02:21
Hi @Scuba68 - first step, hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.
Then try and sync, and if necessary restart the phone and and watch and try.
The new V4 Fitbit App has syncing problems which can come back after a successful sync.
If this doesn't help post a photo of what you see on the watch.
Author | ch, passion for improvement.
12-29-2023 04:02
12-29-2023 04:02
Hi there, @Scuba68. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3 is not connecting to your phone anymore. We'll be glad to help you with this.
As a first approach, please follow @Guy_'s tips and recommendations. If the issue persists, please try the steps below in the order listed:
With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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12-29-2023 07:55
12-29-2023 07:55
My Versa 3 only displays the Fitbit logo. Cannot connect Bluetooth on Android. Have reinstalled the app, removed re-added device and still nada. Followed everything you mentioned.
12-30-2023 02:31
12-30-2023 02:31
@Survivor2023 Welcome on board. Thanks for following the tips and recommendations I've provided above. It's sad to hear that your Versa 3 is still not responding.
As our last resort, I'd recommend performing a factory reset on your watch. Before doing so, first make sure to remove your watch from your Fitbit account, then try the steps below:
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.
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12-30-2023 08:14
12-30-2023 08:14
12-30-2023 10:22
12-30-2023 10:22
@Survivor2023 I understand the meaning that your Versa 3 has. How is your cardio exercise going?
I'll be around if you need further help.
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12-30-2023 11:00
12-30-2023 11:00
Hi,
I've been having similar problems, my Fitbit updated earlier and has since been unusable. It's stuck on the loading screen. I have attempted to follow your tips above, but the logo does not disappear. No matter how long it's held for.
Is there a fix for this? Or has the update broken my device? If so, what's the process for getting a replacement.
Thanks
12-30-2023 15:58
12-30-2023 15:58
Having the same issue here-Can’t keep anything synced or working correctly. It is the ONLY thing I have connected to my Bluetooth and it STILL won’t remain connected. Even upgraded my phone thinking an d phone might be the issue. But nope- it still won’t stay connected. It’s getting frustrating enough to begin looking at other smart watches and getting rid of Fitbit.
12-30-2023 20:06
12-30-2023 20:06