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Versa 3 is not showing my data on the main screen

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‎11-06-2023 11:02 - last edited on ‎11-07-2023 03:19 by Fitbit Moderator

‎11-06-2023 11:02 - last edited on ‎11-07-2023 03:19 by Fitbit Moderator

Display on the watch doesn’t show the steps, heart rate, calories, date etc.  it’s still counting in the background because it syncs to the app correctly. Have tried restarting and different clock faces to no avail. 

IMG_1649.jpeg

 Moderator Edit: Clarified subject

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‎11-06-2023 22:55

‎11-06-2023 22:55

Hi @SunsetRunner - swipe the watch face left and tap the Today app to check the values you think are missing. If they are correct it could just be a watch face issue normally. Try again changing to another clock face and restarting the watch.

If this doesn't fix it with any clock face there remains the option to factory reset it [from watch settings, but it is not without risk, and you need to wait 5 minutes once started] but this shouldn't be necessary unless the watch OS has become seriously corrupted. Note the names of your special clocks and apps before you set it up again as it will now be in the same state as when you got it.

Author | ch, passion for improvement.

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