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Versa 3 is not showing the correct time after charging it

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‎11-17-2023 19:48 - last edited on ‎11-18-2023 03:27 by Fitbit Moderator

‎11-17-2023 19:48 - last edited on ‎11-18-2023 03:27 by Fitbit Moderator

Can anyone tell me how to change the time on my versa 3. After battery went flat it won't show correct time

Moderator Edit: Clarified subject

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‎11-18-2023 03:30

‎11-18-2023 03:30

Hi there, @Judyloi. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is not showing the correct time after charging it. I'll be glad to get you back on track.

Did you already sync your Versa 3? Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. Since you've recently recharge it, maybe your Versa 3 just needs to sync to update the time. 

If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync? 

If the issue is still not solved, but you can confirm that your Versa 3 is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-18-2023 03:30

‎11-18-2023 03:30

Hi there, @Judyloi. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is not showing the correct time after charging it. I'll be glad to get you back on track.

Did you already sync your Versa 3? Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. Since you've recently recharge it, maybe your Versa 3 just needs to sync to update the time. 

If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync? 

If the issue is still not solved, but you can confirm that your Versa 3 is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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