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Versa 3 is not tracking my data

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‎08-24-2023 16:23 - last edited on ‎08-25-2023 04:02 by Fitbit Moderator

‎08-24-2023 16:23 - last edited on ‎08-25-2023 04:02 by Fitbit Moderator

Hi,

I’ve just purchased a versa 3 and I’m having an issue with the stats tracking. The device screen says steps/floors/heart rate etc as 0 for the day, but I have been wearing it all morning.

I synced the device in the app and weirdly, the app is tracking my activity (even a live heart rate reading), so it is definitely working and syncing. 
Does anyone have any idea why the stats would not be showing on the device screen and how I could fix it?

Thanks

Update: I have changed the clock face and it’s working? Weird but there you go

 

Moderator Edit: Clarified subject

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‎08-25-2023 04:07

‎08-25-2023 04:07

Hi there, @Kiri.kiri. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and sharing the steps that worked for you. I'm glad to hear you managed to solve the issue.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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