Versa 3 is not tracking my distance accurately

[ichimj]

My Versa 3 isn’t calculating distance properly. I do the same journey twice, one measures 0.47 miles, the other 0.12 miles. Drastically different distances. Why is this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ichimj. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see How do I use GPS on my Fitbit device?

[Fit_aspie]

Actually mine, despite being synced to Noom,doesn’t sync information over. Yesterdays steps STILL haven’t synced to Noom.