Versa 3 is not tracking my floors accurately

[casinma]

My versa 3 does not count well the floors that I go up 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @casinma. Welcome to the Community Forums. 

To better assist you, can you please let me know if your Versa 3 is over or under counting your floors?

Please keep in mind that Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation. Your device registers 1 floor when you climb about 10 feet or 3 meters. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill, or when you go down a flight of steps.

You can’t delete daily activity data. If you see extra steps or floors on your device, log a non-step-based activity, such as driving, to override them. For more information, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[SunsetRunner]

I’m having trouble with stairs not counting. Believe you me, we have stairs! I’m lucky if I get 1 flight. I’ve been up and down all day and nothing. My zone minutes aren’t working either. I wore my Fitbit lite to work in the yard. I worked my butt off and got credit for all. I put my Versa 3 on and they synced, disappeared then synced and disappeared. Put my lite back on and they are back. I tried it on because we went hiking over the weekend and I wasn’t getting step credit or zone minutes. I usually get around 250 a week but only got 60. It stopped counting them on Tuesday or Wednesday. The battery just keeps draining too. Is there an update for it?

[Skina08]

This isnt a new issue. I spent time yesterday with support who told me to "reset" my Versa 3 and if the problem continues to contact them again. Contact them today only to be told this is an issue they know about (if you look back in the forums you will see this has been going on for 3+ YEARS), they claim they are working on a fix. But after spending as much time as i did listening to excuses, it sounds like they are just dragging their feet waiting for our warranties to expire. 

If this is a KNOWN issue with VERSA products, why keep putting out more? Why not stop the Versa and push the Sense? This has greed all over it. 

I would have gladly paid more for the Sense had I known 5 months after getting my Versa 3 I would start tracking 10+ floors while I am SLEEPING!

They also claim they will not sending replacements to people struggling with this issue because there is no guarantee the new ones wont have the same issue. Ya no problem, then keep sending new ones until they do work, or better yet support your customers by just sending a new product (like Sense) that DOES work! 

Fitbit has really dropped the ball on this issue, and is taking advantage of their customers.