Versa 3 is not tracking my health metrics

[Beastmom]

For the last 5 days the BR and HRV metrics have not been giving any data on my versa 3.  It has been working well up until then.

I have read post from 1 & 2 years ago about this problem but the responses don't apply to the current issue.

Any help would be appreciated thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Beastmom. Welcome to the Community Forums. Thanks for the details provided in your post. 

If you're not seeing your health metrics data, please take into consideration the following:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an SpO2 clock face installed. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

Hope this helps. 

[1950Bunny]

Did not help.

[Beastmom]

Did not help, very frustrating. All health metrics worked perfectly up until Dec 2022. All other aspects of the tracker continue to work.  The final suggestion was for me to buy a new tracker.  Not an option and if I had the money I would not  purchase Fitbit again.