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Versa 3 is not tracking my heart rate accurately

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‎09-08-2022 14:22 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎09-08-2022 14:22 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

My Versa 3 was working great until this week.  It is not tracking my heart rate correctly.  In mid exercise on my elliptical it is showing 90.  On my heart rate monitor from my physician it's 149.  A huge difference!  I've restarted, cleaned it, made sure it had a good connection and nothing.  When I can see my heart pounding I. My chest, my rate IS NOT 90.

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎09-08-2022 20:44

‎09-08-2022 20:44

Hi @Lnemeth89 - this is a known issue on a Versa 3 or Sense.

Author | ch, passion for improvement.

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‎09-09-2022 05:13 - edited ‎08-30-2024 07:04

In response to Guy_

‎09-09-2022 05:13 - edited ‎08-30-2024 07:04

Hi there, @Lnemeth89. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 3 before reaching out. I understand where your concern is coming from. 

As @Guy_ has mentioned, we’re aware of this issue and are working to identify a resolution as quickly as possible. 
 
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

Maria | Community Moderator, Fitbit


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‎09-09-2022 06:23

In response to MarreFitbit

‎09-09-2022 06:23

Hi MarreFitbit, 

That is great news. How quik you do expect Fitbit to identify a resolution? As you know it's been for two years now ( the heart rate issue).

I am dealing with the same problem and was about switching to another brand, but if there is a resolution soon I will hold on to my Versa 3!!!

 

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‎09-09-2022 08:21

In response to MarreFitbit

‎09-09-2022 08:21

What bothers me is that it worked fine last week and all of the sudden it's wrong, almost like an update that needs fixed.  Very frustrating and it does make me want to switch to a brand that actually works.

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‎09-09-2022 09:31

In response to Lnemeth89

‎09-09-2022 09:31

Fitbit is notorious for its updates. For example, read the messages about charging problems after an update.

If you don't have any problems with your device, wait before you install an update.

Dont fix what ain't broken!

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