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Versa 3 is not tracking my heart rate accurately

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‎09-18-2022 08:48 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

‎09-18-2022 08:48 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

My Versa 3 shows my heart rate going into peak zone when I know I have not been exercising.   I was advised to reset the watch to factory settings but this has made no change.  Does anyone else have this problem?

 

 

Moderator Edit: Clarified subject

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‎09-18-2022 09:49 - edited ‎09-18-2022 09:49

‎09-18-2022 09:49 - edited ‎09-18-2022 09:49

Hi @Tonymarris - inaccurate heart rate, either too high or too low is a known problem, as yet unresolved by a firmware update.

 

At rest or sleeping it should be fine.

Author | ch, passion for improvement.

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‎09-18-2022 11:35 - edited ‎08-18-2023 05:21

In response to Guy_

‎09-18-2022 11:35 - edited ‎08-18-2023 05:21

Hi there, @Tonymarris. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before posting here. @Guy_ Thanks for your input!

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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