Versa 3 is not tracking my sleep accurately anymore

[Jleafo]

Since the last software upgrade my versa 3 has not been recording my sleep accurately and the display is much worse

Moderator Edit: Clarified subject

[Guy_]

Hi @Jleafo - unfortunately the new V4 Fitbit App is constantly being modified and often things stop working properly and may not be nearly as usable as before.

You can only hope that errors might get corrected but the layout change probably not.

[Jleafo]

Thank you for your reply. When looking through Community posts it does
appear the modification to the sleep layout has not good reviews. The
modification not recording sleep correctly also defeats the object of
wearing it. Hopefully fitbit will fix the upgrade

[MarreFitbit]

Hi there, @Jleafo. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3 sleep data. I understand your concern, we're here to help you!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@Guy_ Thanks for your input! 

[Jleafo]

Hi, the suggestions they made ie wearing the device on the non dominant arm and changing the setting to sensitive hasn't worked

[SharraT]

Mine hasn't been tracking sleep accurately since they changed the sleep graphics. I've had an ongoing conversation with Fitbit support who have been no help whatsoever, none of their suggestions have helped, I was told my app was outdated, when no updates are available on Play store, asked to provide the same screenshots twice, and they're taking ages to get back to me.

I'm currently asking for a refund as the sleep tracker is my primary use of my fitbit. But they're not being very forthcoming. 

[Jleafo]

I hope fitbit are viewing all the negative comments about the latest upgrade and put something in place to fix the problems created

[Deedle01]

I add my voice as well. Sleep app not working all of a sudden. I manually have to go in on the app, manually sync and may have to do it a couple of times. I’ve had to reload my WiFi connection too. Frustrating. May have to try other options.