Versa 3 is not tracking my sleep data

[PaulGill]

Hi,

My Versa 3 is not tracking sleep, I have been wearing watch for 4 nights. The first night it track 4hrs when I slept about 6.5. the next 3 it hasn't picked up anything. I am recording a HR and synching watch but nothing is being transferred to app. Very frustrating as I have to record sleep for my shiftwork.

Moderator Edit: Clarified subject

[Guy_]

Hi, @PaulGill  - it has to have at least 3 hours of continuous sleep to register. If your sleep gets interrupted or is very restless it might not measure it correctly.

[PaulGill]

Thx Guy, it’s recording nothing at all
I should get something after a 6hr sleep


Sent from my iPhone

[Guy_]

@PaulGill  - sync the watch and try a full Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it. See if that helps tonight.

If you have tattoos if may be a problem, check how well the heart rate is working at rest, and consider changing arms at night to where there are no tattoos.

You can also set a sleep schedule in the watch settings and change the sleep sensitivity in your web account dashboard. That may help also.

[PaulGill]

Thx, I’ll give the shutdown a go

[MarreFitbit · Accepted solution]

Hi there, @PaulGill. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3. I understand where your concern is coming from and how you must be feeling. @Guy_ Thanks for your help!

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?

[Cynthiajy]

I have tried everything to get my sleep data working again.  Nothing has worked.  I will be discontinuing the premium upgrade and won't be buying a Fitbit again.  I have seen a plethora of complaints about this.  What is Fitbit doing about it?  Why do companies change things which are working correctly instead of actually fixing things which aren't.  This all started when you updated the sleep app recently.  I like the graphics better on previous one.  Completely frustrated 😠  and have spent time I will not get back going through all these worthless steps to fix it.

[joanjaikaram]

Versa 3 is not recording sleep since I baught it

need to be replaced 

thank you

beeram Jaikaran

[joanjaikaram]

I tried every thing to get the sleep data working however never work

thank you

[Guy_]

Hi @joanjaikaram - is it tracking heart rate properly, if you have tattoos it may not be working for that and nor sleep.

[joanjaikaram]

My versa 3 never record my sleep ever since I bought it I tried every thing possible
However no sleep record is recorded it is defected and need replacement because
No solution help so far I call Fitbit help member several time and no one can fit the problem so now the only resolution is to replace my Fitbit.
Thank you
Stay blessed
Appreciate your service
💐🥰🧚‍:female_sign:💝❤️


Sent from my iPad