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Versa 3 is not tracking my steps accurately

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‎12-06-2022 16:26 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎12-06-2022 16:26 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

First day with Versa 3.  when it logged 10,000 steps, my old Zip which I was carrying showed 11,547 steps.  What is with the new Versa 3 not recording steps.   I know my old Zip is very accurate.

 

 

Moderator Edit: Clarified subject

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‎12-08-2022 15:04 - edited ‎07-25-2023 03:42

‎12-08-2022 15:04 - edited ‎07-25-2023 03:42

Hi there, @jstell2. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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