Versa 3 is restarting by itself

[Chezawolf]

My Versa 3 has started to randomly restart. 

It has happened when the battery is fully charged and when it is not. 

I have tried resetting and forced restarting.

Does anyone have a solution for this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Chezawolf. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

As a first approach, I'd like to confirm you restarted your watch as instructed here How do I restart my Fitbit device?

On the other hand, note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

Hope this helps. 

[Chezawolf]

Hi Marre

I have restarted the device and it is still happening.

I am wearing the watch in the correct place, as recommended.

I have reset the device. 

[MarreFitbit]

@Chezawolf I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.