help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 is restarting by itself

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2022 05:46 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-15-2022 05:46 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

My Versa 3 restarts itself spontaneously. This happens frequently when I cross my arms putting a light skin pressure on the face with an arm. In addition I will get a vibration and look down to see the Fitbit logo and the device rebooting on its own. This has been happening since I purchased in June. Looking for a solution. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-15-2022 09:13 - edited ‎07-16-2023 03:41

‎08-15-2022 09:13 - edited ‎07-16-2023 03:41

Hi there, @kalamityb. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Versa 3 as instructed here How do I restart my Fitbit device?

On the other hand, note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎08-15-2022 09:13 - edited ‎07-16-2023 03:41

‎08-15-2022 09:13 - edited ‎07-16-2023 03:41

Hi there, @kalamityb. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Versa 3 as instructed here How do I restart my Fitbit device?

On the other hand, note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes