help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 is showing 2.96 miles just right after midnight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2022 21:46 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-08-2022 21:46 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

I just checked my versa3 a little after midnight. I have 49 steps and it shows 2.96 miles. It’s insane. How can I correct this problem?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎06-09-2022 08:53 - edited ‎11-15-2023 06:18

‎06-09-2022 08:53 - edited ‎11-15-2023 06:18

Hi there, @Bagel40. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

Is this the first time that happens? If so, we are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Versa 3. In case this happens again, please let me know and I will be glad to further investigate.

As a friendly suggestion, please make sure to sync your Fitbit device constantly and to try to change your clock face. 

See you around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-09-2022 09:31

In response to MarreFitbit

‎06-09-2022 09:31

This has happened repeatedly. It was just so far off this time

Sent from my iPhone
Best Answer
0 Votes