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Versa 3 is stuck on Fitbit Logo

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‎02-09-2022 14:58 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-09-2022 14:58 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

My fitbit is suddenly not syncing and it is displaying the fitbit signal then flashing to a downward arrow with a line underneath it.

 

Moderator Edit: Clarified subject

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‎02-10-2022 06:46 - edited ‎07-22-2023 03:56

In response to Odyssey13

‎02-10-2022 06:46 - edited ‎07-22-2023 03:56

Hi there, @Beekay1212. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I agree with @Odyssey13, that could be a firmware update. If you're having trouble to complete the update, see Why can't I update my Fitbit device? 

You can also see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎02-09-2022 15:30

‎02-09-2022 15:30

Hi @Beekay1212  sounds like you're getting a firmware update and the green line shows the progress bar

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-10-2022 06:46 - edited ‎07-22-2023 03:56

In response to Odyssey13

‎02-10-2022 06:46 - edited ‎07-22-2023 03:56

Hi there, @Beekay1212. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I agree with @Odyssey13, that could be a firmware update. If you're having trouble to complete the update, see Why can't I update my Fitbit device? 

You can also see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer