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Versa 3 is stuck on Fitbit Logo

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My fitbit is suddenly not syncing and it is displaying the fitbit signal then flashing to a downward arrow with a line underneath it.

 

Moderator Edit: Clarified subject

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Hi there, @Beekay1212. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I agree with @Odyssey13, that could be a firmware update. If you're having trouble to complete the update, see Why can't I update my Fitbit device? 

You can also see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi @Beekay1212  sounds like you're getting a firmware update and the green line shows the progress bar

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

Hi there, @Beekay1212. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I agree with @Odyssey13, that could be a firmware update. If you're having trouble to complete the update, see Why can't I update my Fitbit device? 

You can also see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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