Versa 3 is stuck on Fitbit Logo

[michellesimiste]

My versa 3 screen is stuck on the Fitbit logo, won’t charge or do anything….please help 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @michellesimiste. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[michellesimiste]

Can you please advise how to force quit the app?

[MarreFitbit]

@michellesimiste You can find more information at https://support.apple.com/en-us/HT201330

See you around.

[michellesimiste]

None of that has worked, the watch is no different, it’s the watch that needs fixing not the app on my phone, please advise next step 

[MarreFitbit]

@michellesimiste I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.