Versa 3 is stuck on Fitbit Logo

[Mlubb]

Hello folks, 

maybe someone has an idea. I did a factory reset on my Versa 3 and now it is stuck on the booting screen showing the Fitbit logo (for hours). The logo is not flashing it is just on the display.

Another reboot does not work as well ..

Does anybody may had the same experience?

Greeting

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mlubb. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?