Versa 3 is stuck on Fitbit Logo

[CGuy123]

My Versa 3 is stuck on the logo. It’s less than a year old and is well looked after. I’ve tried deleting it from the app, Bluetooth etc as well as turning it off but it won’t go past the logo!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CGuy123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[CGuy123]

Thank you for the suggestions. I’ve done all I can on my phone but, because it’s stuck on the logo, I can’t repair it. It’s just on the logo. 

[ShamusDougan]

Also having the same problem. Followed the above recomendations, just keeps going back to the Fitbit logo

[MarreFitbit]

@CGuy123 @ShamusDougan (Welcome on board!) I appreciate you had followed the tips and recommendations provided above.

Being that the case, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If after trying the above you still have issues with the Fitbit logo, please try these steps one more time. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Hope this does the trick. 

[CGuy123]

It lives! Thank you so much!

[MarreFitbit]

@CGuy123 I'm glad to hear the steps did work. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[ShamusDougan]

Thank you, steps worked for me as well.

[SunsetRunner]

Hi, I have the same issue with my Fitbit Versa 3. The Fitbit logo is stuck on the screen. I've tried to trigger the factory reset as you described, but the watch does not respond to anything. It does vibrate sometimes when I touch the button. I've waited untill the battery was empty hoping for a reset, but after charging the Fitbit logo appeared again.

What should I do?

Thanks!

[Reneemathe]

I've tried all of the steps above, more than once, and it will not reset.  

[MarreFitbit]

@ShamusDougan Awesome! I'm glad to hear that the steps did work for you. 🙂 

Hi there, @SunsetRunner @Reneemathe. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[SunsetRunner]

I've contacted the support team indeed, but did not get any assistance so far. In the meanwhile I cannot use my Fitbit unfortunately. If would appreciate if you could help me.

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[Gatman]

Keep going back to support if you're still under warranty.  Mine did this and was eventually replaced after over an hour of attempted fixes with the support agent. There are LOADS of threads about this problem.  Some lucky few get out of it, but most seem to need to have the watch replaced.  They don't even make you send it back to them - the thing is so bricked I don't think it can be revived.