help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 is stuck on Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-07-2023 12:01 - last edited on ‎05-08-2023 09:20 by Fitbit Moderator

‎05-07-2023 12:01 - last edited on ‎05-08-2023 09:20 by Fitbit Moderator

My 2 yr old Versa 3 is stuck on logo. I let battery drain, restarted it multiple times, and it’s still on logo. I tried to re set up device but it does not allow. I also re  started my phone. Customer service was unable to help. Does this mean my phone  will never work again?

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
1 REPLY 1

‎05-08-2023 09:45 - last edited on ‎03-30-2024 12:40 by Fitbit Moderator

‎05-08-2023 09:45 - last edited on ‎03-30-2024 12:40 by Fitbit Moderator

Welcome to the community, @ttn22.

I've moved your post to the Other Versa Smartwatches board so we can keep the forums organized. Thanks for the steps tried prior to posting, and taking the time to contact our Support team. I understand how you're feeling and because you already have a case created, my best advice is to continue the conversation with our team as they have access to all your details and will be able to provide you with assistance.

Best Answer
0 Votes