Versa 3 is stuck on Fitbit logo

[Mission]

Noticed a few hours into my day that my Versa 3 was showing the logo.

I read the threads here, tried to remove it from the app and restart the phone, it did not change and the app could not find the device to add it back.

I followed the instructions for a factory reset and it did not go into factory reset after it restarted and I pressed the button, it just restarted again and then back to logo.

Moderator Edit: Clarified subject

[kristiannejn]

This happened to me today also. Watch currently stuck on the logo. Turing another hard reset and it always stops on the logo.

[AndreaFitbit]

Welcome to the Fitbit Community, @Mission, @kristiannejn. I'm sorry to hear that your Versa 3 only show the Fitbit logo and thank you for mentioning the steps you have followed in order to correct this.

I noticed that you got in touch with our Support Team and received assistance. 

Have a nice day. 

[kristiannejn · Accepted solution]

Yes, a factory reset solved the issue 👍🏻

[Mission]

I wasn't able to get a Factory Reset to occur after about 20 attempts and 2 different descriptions of how to make that happen. I was told in chat that support would be looking into my warranty replacement.

[AndreaFitbit]

Thanks for getting back to us @kristiannejn, @Mission. 

@kristiannejn, I'm glad to hear that the factory reset solved your issue.

@Mission, please wait until you get the message regarding your warranty replacement.

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!

[Clemfam4]

My versa 3 is also stuck on logo, I have tried rebooting several times & it still just goes back to logo.

[AndreaFitbit]

Welcome to the Fitbit Community, @Clemfam4. I'm sorry to hear that your Versa 3 is also stuck on logo and thank you for letting us know that you have tried rebooting it several times.

Please sync your watch in the Fitbit app.

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap the device that they want to sync.
3. Near the bottom of the page, tap Sync Now.

[Clemfam4]

Still stuck on logo, won't sync, can't connect has a ! In red circle in sync now.

[Mission]

Guess you're out of luck like I am. 14m old device and they said it's out
of warranty.
Gave me a discount on a new one that I can't even use because of the
current black friday sale.

[AndreaFitbit]

Thanks for getting back to us and for troubleshooting your issue @Clemfam4. 

I understand how frustrating this could be and noticed that you already got in touch with our team. Please contact them back if you need further assistance.

@Mission, thank you for sharing your experience with us. I'm sorry to hear that you're not able to use your discount.