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Versa 3 is stuck on strange codes and numbers

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‎02-17-2023 09:29 - last edited on ‎02-19-2023 03:44 by Fitbit Moderator

‎02-17-2023 09:29 - last edited on ‎02-19-2023 03:44 by Fitbit Moderator

versa 3 has strange codes and numbers, I cannot access anything in settings

 

 

Moderator Edit: Clarified subject

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‎02-19-2023 03:51 - edited ‎06-16-2023 07:17

In response to Guy_

‎02-19-2023 03:51 - edited ‎06-16-2023 07:17

Hi there, @Pecolia. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the issue persists, follow his advice and chat with us online or give us a call. Click here to get connected.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎02-17-2023 21:20

‎02-17-2023 21:20

Hi @Pecolia - this may happen and require a factory reset, but try a restart first, hold the button fo 10 seconds till it vibrates and wait for the logo to reappear.

 

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with a factory reset.

Author | ch, passion for improvement.

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‎02-19-2023 03:51 - edited ‎06-16-2023 07:17

In response to Guy_

‎02-19-2023 03:51 - edited ‎06-16-2023 07:17

Hi there, @Pecolia. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the issue persists, follow his advice and chat with us online or give us a call. Click here to get connected.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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