Versa 3 is stuck on swim mode

[Jveg2002]

I had pushed the swimming timer about 3 hours ago and haven't been able to get it off. There is a lock button by it nothing will work besides my Google Assistant.

Moderator Edit: Clarified subject

[Kylie21]

I just used the swim mode for the first time . Mine is also stuck and I'm wondering how to get it out without having to reset it

[MarreFitbit · Accepted solution]

Hi there, @Jveg2002 @Kylie21. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3. I understand where your concern is coming from. 

Water lock turns on automatically when you start a swim in the Exercise app. Try a double tap of the button to turn off water lock. For more information, see Can I swim or shower with my Fitbit device?

[thebear48]

worked for me also

[MarreFitbit]

@thebear48 Amazing! 🙂 I'm glad to hear about that, thanks for confirming that the steps provided above did work. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Paulacarroll]

Doesn't work for me

[Mullyj19]

Double tap to stop water lock Doesn’t work for me either

[Joannazironggao]

On my watch, there is no button so I can't do it.

[LZeeW]

Hello @Joannazironggao and welcome to the Community.  The Versa 3 doesn't have a button that sticks out.  Run your finger along the left side of the screen.  You will feel an indentation.  It's called a haptic button.  Press it and you'll feel a vibration.  You need to press it twice and feel that vibration twice.  The timing is important.  It doesn't always work on the first try.

[JAYTHEMANDUDE]

Try holding it. That's how I do it.

[missyportela]

Doesn’t work for me. It’s still on swim mode

[LZeeW]

@missyportela   The timing is very important.  There seems to be a sweet spot in the timing of the two presses.  Make sure you feel the vibration.  Once or twice it took me 5 times to end it. 

[Mitchjames]

I have the same issue but even when I double tap the button it doesn't turn off. Is there another way? Am I missing something? Only way I can get it off is to reset it meaning I lose all my swim data.

[LZeeW]

Hello @Mitchjames and welcome to the Community.  The only way to turn off the water lock without losing data is to double press the button.  Like I wrote in my other post, it seems like the timing needs to be just right.

[Magicalcatbeans]

After almost an hour of tapping the screen, I came across your suggestion and it worked after a couple of tries, thanks 🙂 x