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Versa 3 is tracking my calories too high

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‎02-09-2022 21:31 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-09-2022 21:31 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

I’ve had my other Fitbit for a lot of years and never had a problem. This versa 3 is counting too many calories. It also shows that it syncs with my phone and then the next day all stats disappear. So disappointing. Anyone have the same issue? 

 

Moderator Edit: Clarified subject

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‎02-10-2022 04:54 - edited ‎01-08-2024 06:47

‎02-10-2022 04:54 - edited ‎01-08-2024 06:47

Hi there, @4mag. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how disappointing this can be. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need, please feel free to contact our team back so they can continue assisting you.

Have a good day. 

Maria | Community Moderator, Fitbit


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