Versa 3 is tracking my data inaccurately

[Chefgeoff]

my recently purchased versa 3 is not recording steps and calories burnt correctly. Today, my day off I have not left the house or done very little physically. My watch is saying I have completed 7437steps and burnt 1674 calories?!.  If true, I will have reached my goal weight by tomorrow evening🤣

Moderator Edit: Clarified subject

[Guy_]

Hi @Chefgeoff  - just in case make sure you don't have mobiletrack install too.

In the the Fitbit App, click profile photo and see if it is installed.

Also try restarting the watch in case it had a problem.

[MarreFitbit · Accepted solution]

Hi there, @Chefgeoff. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

As @Guy_ has mentioned, make sure you don't have MobileTrack linked to your Fitbit account. 

If the above doesn't describe your issue, please note Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

Please note you cannot delete these extra steps. However, you can achieve the same result by negating them. For more information, see How do I add, edit, or delete Fitbit data and activities?

As for the calories burned, have you recently updated your profile settings such as height, age etc.)? I'd double check your personal information to see if your weight and height were properly set, it may worth the try. To update your profile, see How do I change the units of measurement in my Fitbit account?

Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. 

Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day.

Hope this helps.