Versa 3 is tracking my heart rate too high

[FabseM]

Since like 2 weeks my Versa 3 is giving me super high heart rates even when I am sitting. One moment it goes up to 140 or even 170 and registers loads and loads of active minutes and then it drops down to resting rate in the matter of seconds.

Tried to clean it, turn it off and on again, turn of heart rate monitoring. Nothing.

It may be working one day, but the next day same problem.

It totally gets all the stats wrong and nothing is right anymore. Since changing to my new phone (last week, problem has been since over 2) the shown heart health has dropped from Good/Very good (53) to Good (49) in these weeks and after I changed phone. 

Please find me a fix for this

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @FabseM. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Differences between heart-rate readings on your device and on exercise equipment are likely due to wrist or hand position. Make sure the back of your device is in contact with your wrist and that your band is snug.

Additionally, keep in mind that several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use (source).

Exercising in cold weather can make it more difficult for your device to track your heart rate, as environmental conditions can affect skin perfusion (the amount of blood that flows through your skin). Spikes in your heart rate during sleep may be caused by sudden movements (for example, waking up and getting out of bed), or a weak signal due to wrist placement. 

As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement. For a more accurate heart-rate reading:

• Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
• When you’re not exercising, wear your device a finger’s width above your wrist bone.

• During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

To resolve common issues, see our troubleshooting steps in What factors can affect my heart-rate reading on my Fitbit device?

Hope that helps. 

[FabseM]

Hi,
thanks for the answer.
I tried a lot and it didn't work.
It is weird that the tracker worked fine for 1 day (3 active minutes) and now again the same problems. Even after a factory reset.
Any other idea what to try?
Thanks,
Fabian

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