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Versa 3 is tracking my sleep times wrong

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‎11-02-2022 05:12 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎11-02-2022 05:12 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

I woke up at 4:00 and later synced my watch. It read that I got up at 5:03 and had a 74 sleep score. Ok. Not right but I can live with it. Now at 8:00 it reads that I got up at 6:32 and have an 85 sleep score. Meaningless.

 

 

Moderator Edit: Clarified subject

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‎11-03-2022 05:22 - edited ‎10-12-2024 12:18

In response to David_evans

‎11-03-2022 05:22 - edited ‎10-12-2024 12:18

Hi there, @Timethief. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand where your concern is coming from. @David_evans Thanks for your help!

I'd recommend to sync your Versa 3 to the app just right after waking up. This will help to make sure that all your data is sync properly. 

Also, please note that when your body is completely at rest and you haven’t moved for about an hour, your device records that you’re asleep. For more information, see How do I track my sleep with my Fitbit device? 

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎11-02-2022 08:04

‎11-02-2022 08:04

@Timethief have you contacted fitbit support team ?

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‎11-03-2022 05:22 - edited ‎10-12-2024 12:18

In response to David_evans

‎11-03-2022 05:22 - edited ‎10-12-2024 12:18

Hi there, @Timethief. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand where your concern is coming from. @David_evans Thanks for your help!

I'd recommend to sync your Versa 3 to the app just right after waking up. This will help to make sure that all your data is sync properly. 

Also, please note that when your body is completely at rest and you haven’t moved for about an hour, your device records that you’re asleep. For more information, see How do I track my sleep with my Fitbit device? 

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-06-2022 06:41

In response to MarreFitbit

‎11-06-2022 06:41

It did sync the first time and gave me the wrong wake time. It then gave me a different time later and a higher sleep score. I may have been on my iPad, but was not asleep, so I’m not sure why my sleep score should increase by 11 points. This is why I believe it’s not accurate and therefore meaningless.

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