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Versa 3 is tracking too many floors

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‎07-19-2022 14:02 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

‎07-19-2022 14:02 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

Help please! 
My Versa 3 has started to miscalculate the flights I climb each day. I’ve restarted the watch and not worn it for a few days but that hasn’t made any difference. I know that I can add a driving event but if I do that I’ll lose the steps that I’ve done! 
Any help would be very much appreciated! 
Thank you 

 

Moderator Edit: Clarified subject

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‎07-19-2022 14:18 - edited ‎11-12-2023 06:16

‎07-19-2022 14:18 - edited ‎11-12-2023 06:16

Hi there, @Fjames. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-19-2022 14:17

‎07-19-2022 14:17

I'm sure not what you want to hear, but my advice is to ignore flights climbed.  They are a totally stand-alone statistic, not affecting anything else.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-19-2022 14:18 - edited ‎11-12-2023 06:16

‎07-19-2022 14:18 - edited ‎11-12-2023 06:16

Hi there, @Fjames. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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