Versa 3 is tracking too many floors

[anniebil]

last week the floor data suddenly is showing far too many floors, it haw worked well for 6 months

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @anniebil. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

As a first approach, I'd like to reinforce that your Fitbit devices may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see: Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article: How does my Fitbit device calculate my daily activity?

If you want to remove floors from your account, please follow these steps.

Hope this helps.

[Skina08]

This isnt a new issue. I spent time yesterday with support who told me to "reset" my Versa 3 and if the problem continues to contact them again. Contact them today only to be told this is an issue they know about (if you look back in the forums you will see this has been going on for 3+ YEARS), they claim they are working on a fix. But after spending as much time as i did listening to excuses, it sounds like they are just dragging their feet waiting for our warranties to expire. 

If this is a KNOWN issue with VERSA products, why keep putting out more? Why not stop the Versa and push the Sense? This has greed all over it. 

I would have gladly paid more for the Sense had I known 5 months after getting my Versa 3 I would start tracking 10+ floors while I am SLEEPING!

They also claim they will not sending replacements to people struggling with this issue because there is no guarantee the new ones wont have the same issue. Ya no problem, then keep sending new ones until they do work, or better yet support your customers by just sending a new product (like Sense) that DOES work! 

Fitbit has really dropped the ball on this issue, and is taking advantage of their customers.

[anniebil]

Thank you so much for responding, in a way I'm glad to hear someone else has
problems! How did you find a number to call, I could n't see that
anywhere? How long is the warranty I have n't check that either?

Its weird that it just started before that it was fine.

Frustrating.

Update: Not really. It was recording reasonable number of floors per day until 2
weeks ago, and now it is just giving crazy numbers. Its only 6 mths old,
how long is the warranty?

If this is a known problem why is n't it fixed?

Most unsatisfactory

Moderator Edit: Merged Posts

[Skina08]

https://myhelp.fitbit.com/s/support?language=en_US

This is where i found the customer support number, chat, etc. 

They come with a 1 year manufacturer warranty, I've had mine for 5 months and they refused to do anything to help.

[anniebil]

Well thank you I'll try calling maybe tomorrow, see if I get anywhere.
Thanks for your help

[Guy_]

Hi @anniebil  - there is no need to call support, this issue is not generally a watch fault.

If you look in the Sense and Versa 3 forums you will see many reports of this issue and there is no definitive fix for it.

Try a Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it. 

This might help a little.

You can also try the SimpleFloors app to see how your pressure sensor is working and if it gives a better count of floors as a test.

If your watch is working fine otherwise then don't try and resolve the floor count issue, you may end up making things worse.

[Skina08]

Fitbit has acknowledged that this issue is an error in the coding. And have acknowledged they are "trying" to fix the issue. It is a FITBIT issue and it is up to FITBIT