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Versa 3 is tracking too many floors

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‎05-29-2022 10:31 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

‎05-29-2022 10:31 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

Had my versa 3 since Christmas, and noticed a few weeks ago, it was count way too many floors. Anybody else experiencing this? 

 

Moderator Edit: Clarified subject

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‎05-30-2022 08:19 - edited ‎08-09-2024 03:41

‎05-30-2022 08:19 - edited ‎08-09-2024 03:41

Hi there, @Catty. Thanks for stopping by in the Community Forums and sharing the inconvenience with your Versa 3. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


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‎05-30-2022 18:40

‎05-30-2022 18:40

Yeah this is my second Versa3 and it has started tracking way too many floors. Sometimes it adds floors while I’m sitting down. I returned my first Versa 3 but I’ve had this one too long. Probably my last Fitbit product. Quality is just not worth the cost. 

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‎05-31-2022 16:49

In response to Laser13

‎05-31-2022 16:49

50 floors for me today, can gaurentee I only did a tenth of it and the air pressure didn't rise that much to add 40+ stairs.

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‎05-31-2022 20:18 - last edited on ‎08-09-2024 03:41 by Fitbit Moderator

In response to Smstext

‎05-31-2022 20:18 - last edited on ‎08-09-2024 03:41 by Fitbit Moderator

As stated earlier, this is a known issue since a year or more.

@MarreFitbit  - are you able to give us any indication of when a fix will materialize. It seems an awfully long time for nothing to have happened.

Could you ask the developers for more details and post to everyone a general announcement? Please. 

Author | ch, passion for improvement.

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