Versa 3 is tracking too many floors

[Flyfishermen]

Stairs climbed in accuracy anybody else got the problem

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Flyfishermen 

Sometimes this can occur if your near, let’s say a fan running or even opening doors, driving, or riding elevators or escalators, or from abrupt weather. Mine goes a bit bonkers if I have a really nasty storm coming in. But if the problem persist you can try restarting your Fitbit Versa 3 to see if that fixes the problem: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. 
😃 I hope this gave you an answer and explain what possible could be going wrong and help with restarting as well if needed. Please let me know 

[MarreFitbit]

Hi there, @Flyfishermen. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @SunsetRunner Thank you so much for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

See you around! 

[Guy_]

Hi @Flyfishermen - this is a known problem that is unresolved and affects many if you look in the forums. There currently is no solution.

[Flyfishermen]

Sent from my GalaxyHi hi just got up this morning I've done 8 floors already according to my watch which is totally inaccurate I have done one I have never left the house yet there is definitely something going wrong with the Watch there is is it it is also registered I am doing more miles than I actually am something needs to be done about it please

[SunsetRunner]

Hello again  @Flyfishermen 

Since your Fitbit Versa 3 sounds like it’s giving you stairs you didn’t climb AND registering more miles then your actually doing you should try and do a Versa 3 restart as I suggested in my previous post. Please look here to see how to properly restart your Versa 3 : https://help.fitbit.com/articles/en_US/Help_article/1186.htm. You will not lose any data doing a restart. 
😉 Hopefully that will help with your Versa 3 accuracy. Keep me posted 

[Johann60]

We've all been impacted for over many months and Fitbit has no solution...

[SunsetRunner]

Hello @Johann60 

Are you experiencing inaccuracies in your stair climb numbers “AND” steps as the original poster is experiencing?  If so restarting your Fitbit tracker may help. I’m aware of the “stair issue” but this may be a different issue since it affects more then just stair count. 

[Flyfishermen]

hi hi I have tried restarting my watch three times today it has been on charge most of the day and it is telling me I have done 30 stairs and I’ve only done one it’s also telling me I have probably walked about 4 1/2 thousand steps I think it might be nearer to because I’ve only had the watch on for about an hour or so


Sent from the all-new AOL app for iOS

[SunsetRunner]

Hello again @Flyfishermen 

You said your steps registered 4500 steps in the last hour or so. Have you been actively walking around? I can get that many steps easily walking around doing things at a pretty good pace. If you feel your steps are more accurate since restarting your Versa 3 then as stated there are many experiencing step issues being discussed in the forums. It’s currently a know issues with no solution at the moment but it does sound as if restarting your Versa 3 did at least correct your step issue. Hopefully the Stair Issue will be addressed soon and a fix will be forthcoming soon.