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Versa 3 is tracking too many steps

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Hello my versa 3 is behaving very oddly.

 

I woke went for a lil walk and suddenly, I my versa vibrated, informing me I had reached the daily target of 12.000 steps. 

 

I had a few occasions when I thought it was counting way above my steps, but this is now way off.

 

How do I resolve this? 

 

Thank you! 

 

Moderator Edit: Clarified subject

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Hi there, @mzs23tom. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

Please note you cannot delete these extra steps. However, you can achieve the same result by negating them. For more information, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

Maria | Community Moderator, Fitbit


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My versa 3 is doing this regularly. I'm got 50k steps yesterday whilst I was sleeping! Looking back last week I got two lots of 20k again last thing at night or first thing on morning. Going back over a couple of months I can see it's happens regularly. 

It's demotivating as I have no idea what's going on with my exercise etc. 

All well and good saying negate them but it shouldn't happen. Never did on my older devices and I've had fitbits for years. I also don't like the patronising tone used to say fitbits have accurate sensors it must be extra activities, what's happening overnight then. Look at the data and check don't dismiss users as idiots.

Sorry rant over. 

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Hi there, @KevDr. Welcome to the Community Forums.  We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

Have a good day. 

Maria | Community Moderator, Fitbit


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No I contacted them first, hence my frustration
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