Versa 3 is unresponsive after swimming

[SueDean]

during swimming my Versa 3 started flashing and vibrating then went blank. I have tried to restart but no response.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @SueDean! Welcome to the Fitbit Community!

Thank you so much for informing us about this situation.

Could you please check if there's water visible in the back of your Versa 3?

Try to do the following too:

• Clean the contacts of the watch with a toothbrush and fresh water and gently clean the pins on the charging cable with a cotton swab and some rubbing alcohol.
• After that, charge the watch for 30 minutes using a different USB port on a computer or other UL-certified wall charger.
• You can read this article too: Why isn't my Fitbit device's battery charging?

[SueDean]

Hi
Thank you for your email. I can’t see any water in the back of the watch. I have tried the cleaning and charging you suggested but there is still no response.
Regards
Sent from my iPhone

[FatimaFitbit]

Hi @SueDean! Thank you so much for your answer and for all your efforts!

Since you've tried all the troubleshooting steps and your Versa 3 still isn't working, please contact support if you haven't already. Fill out the form. You will then get some recommended help articles. After that, you will be able to choose how to contact support.