Versa 3 is waking me up in the middle of the night

[Beanicus]

I bought this watch for the sleep diagnostic. Ihave turned off reminders to move. I have turned off all alarms on my phone and watch. I have put it in do not distub. I have turned off the stupid option that took ages to find to stops the **ahem** thing vibrating during do not disturb. I have turned off all notification settings except for calls. This watch is ruining my sleep. How can I stop it vibrating and saying "look alive" I bought this for sleep and it keeps waking me up. Is there any single option to stop it vibrating at night! It seems like I can go to all the effort of changing all these settings and the alarms just grow back im about to throw this watch in the bin im so tired.

Update: Edit I never want it to say look alive, ever please.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Beanicus. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 3 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps they recommended you did not work, please feel free to contact our team again for further assistance. 

Nevertheless, I'd like to mention that the "Look Alive" message is part of your alarms and it seems like you have Smart Wake feature enable. Smart Wake attempts to find the best time to wake you starting 30 minutes before the alarm time you set. For more information, see How do I set an alarm on my Fitbit device?

If the above doesn't describe your issue, it might also be the alarms you've set on Alexa app. To turn it off, please open the Alexa app on your watch and tap the alerts icon in the top right, and swipe left or right to navigate between alarms, reminders, and timers. Tap an alarm to turn it off. 

Note that the alarms and timers you set with Alexa are separate from those you set in the Alarms app or Timer app. For more information, see How do I use a voice assistant on my Fitbit smartwatch?

[Beanicus]

Good Afternoon,

Thanks for your response. It is still happening. Steps I have tried:
Delete all alarms on the device
Make sure "reminders to move" are off in app
uninstalled and reinstalled the fitbit app
restarted the watch
checked that notifications are all turned off
I do not have Alexa, I have never had Alexa.
Putting watch in do not disturb
Setting watch to do not vibrate in DND

After all this I set a new samsung alarm on my phone to wake up for work at
3.29pm. And changed the activity goal window to 3pm. The watch now shows an
alarm for 3:15pm which I did not set, it has "smart wake" switched to off,
and the alarm symbol toggled red (off) but it vibrated and said "look
alive" at 3:15pm. Ill delete the alarm (again) but im sure it will just
reappear again.

There is no option to delete the activity goal window, only to change the
times, which I dont want to have to do every time my work shifts/sleep
times change. I just don't want the alert at all, ever.

What more can I do to stop "Look Alive"

Thanks,

Jenny

[MarreFitbit]

@Beanicus I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Susan-111]

Try scrolling down to restarting device it reboots like a computer that’s buggy. Then slip fingers over both sides under to restart on Fitbit settings on watch  alarms are there as well as timers check delete those also your choices in quick view make sure you don’t have exercise alarms or timers in your quick setting choices as movement can easily trigger the start walk or other exercises while asleep just hitting watch