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Versa 3 isn't tracking my steps accurately

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Karen859

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Versa 3 not counting steps acurately compared to phone app

Moderator Edit: Clarified subject

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MarreFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

51002 11415 15161

Hi there, @Karen859. Welcome to the Community Forums.

By the "phone app", you mean the "Fitbit app"?

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity? and How accurate are Fitbit devices?

Hope this helps.

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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MarreFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

51002 11415 15161

Hi there, @Karen859. Welcome to the Community Forums.

By the "phone app", you mean the "Fitbit app"?

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity? and How accurate are Fitbit devices?

Hope this helps.

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer