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Versa 3 keeps factory resetting

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‎08-02-2023 03:41 - last edited on ‎08-02-2023 07:10 by Fitbit Moderator

‎08-02-2023 03:41 - last edited on ‎08-02-2023 07:10 by Fitbit Moderator

Hey wondering if someone can help.

Yesterday my Versa 3 went blank, turned it back on to find it wanted to open the Fitbit app and update to the latest settings for first use. I did that which took a lot longer than usual, about an hour.

It gets to 5pm today, and I noticed my watch was off again. Turned it on and same thing, wants to set up like a new device and download all updates again.

Anyone have any idea what's happening?

Tia

Moderator Edit: Clarified subject

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