Versa 3 keeps pausing during my workout

[goren]

So I got the Versa 3 to replace my trusty Ionic that sadly broke and fell off whilst dog walking never to be seen again.... now I love Fitbit and have for years but I have found that when I start recording a workout it often automatically pauses mid workout meaning it doesn't record all my stats!

It's all very well Fitbit suggesting you wear your watch a bit higher and a bit looser but the Ionic never did this to me, and I don't want to spend my whole workout checking it hasn't paused or having to stop to hit resume every time it pauses.  I use my watch for weightlifting and so wear weightlifting gloves and for kickboxing where I wear boxing gloves so its not possible to change the position of the watch. Why can't the Versa 3 automatically lock screen when you start a workout? It automatically does this on the swimming setting so why not all the others.

On my walk this morning I realised it had paused and can only assume my coat sleeve must have paused it so its really sensitive. Now, bearing in mind I wear this watch to record my workouts - record the calories burnt and look at the heart rate - its proving to be pretty pointless as a fitness watch. I don't want to have to look elsewhere for my fitness watch but unless you fix the problem Fitbit then i'll have no option. The problem didn't happen with the Ionic so why on the Versa 3?! Anyone else have this problem?

Moderator Edit: Clarified subject

[Guy_]

Hi @goren  - the button and screen are both quite sensitive on the new watch. If you are left handed the situation is worse.

You can reduce accidental screen activity by turning wrist wake off during any exercise.

For left handed people wearing it on the other arm or under the wrist can help.

[MarreFitbit]

Hi there, @goren. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration.

If the tips and recommendations provided by our Support Team didn't help, please feel free to contact our team back so they can continue assisting you.