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Versa 3 keeps restarting itself during my workouts

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‎03-22-2022 06:08 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

‎03-22-2022 06:08 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

Is anyone else having an issue of their Versa 3 just shutting off randomly?  I was doing a workout yesterday, and it shut down in the middle of it and did not get my workout logged.  It has also done it twice today.  

 

Moderator Edit: Clarified subject

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‎03-22-2022 07:11 - edited ‎01-08-2024 05:07

‎03-22-2022 07:11 - edited ‎01-08-2024 05:07

Hi there, @beth123071. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

Note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-22-2022 07:11 - edited ‎01-08-2024 05:07

‎03-22-2022 07:11 - edited ‎01-08-2024 05:07

Hi there, @beth123071. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

Note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer