help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 keeps saying Unlock with your phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2022 09:20 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-08-2022 09:20 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

I'm in the S22 Ultra group of folks. I sent my old phone back as a trade in, before I had a chance to remove the Versa 3. From what I understand, they wiped the phone upon receiving it. However, every time I try to pair, I get a "Unlock with your phone" red screen, and not the 4 digits I need to pair the two units. 
Anyone gotten this and then got past it?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎09-17-2022 14:52 - last edited on ‎05-08-2024 05:57 by Fitbit Moderator

‎09-17-2022 14:52 - last edited on ‎05-08-2024 05:57 by Fitbit Moderator

Hi there, @MiguelG1964.

I've moved your post to this new thread so we can keep the forums organized. Thanks for sharing these details, as well as the steps tried prior to posting. Before anything else, let me explain that when using the Wallet app you'll be asked to set a personal 4-digit code to help keep your watch secure. However, if you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.

I understand you now have a different phone and in case your Versa 3 appears connected, you can unlock it by following these steps:

  1. Open the Fitbit app and tap the profile picture at the upper right corner.
  2. Then, tap your your device image.
  3. Tap Device Lock.
  4. Find the option to reset your PIN code.
Best Answer
0 Votes