Versa 3 keeps turning itself off and won't charge

[Garvan77]

First my watch kept going off at different times during the day. I rebooted it and was fine bit then started happening more frequently.. very frustrating. Now won't charge or go in. I've cleaned it and resert it and still no joy.. I only have the watch less than a year.  Any ideas of what to do to rectify this?? Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Garvan77. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. 

To better assist you, may I know if your Versa 3 does vibrate when trying to perform the restart or whenever you connect it to the charger? If so, as our last resort, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[Garvan77]

Hi

Thanks for your reply. When it first started happening the watch would come on no problem. They it started happening more often during the day so I turned it off and reset the watch to my ap and everything. 

Now it comes on for a few seconds after the logo appears even after fully charged.. 

Then it won't come on at all.. very strange should I bring it back to the shop I got it..... as I've not been able to use it since early November 😡

[MarreFitbit]

@Garvan77 You're welcome! Thanks for the details shared in your previous post. 

I suggest to contact the retailer to find out the return policy. Nevertheless, if you have any issues doing so, please feel free to let me know so I can further assist you.