Versa 3 keeps turning on and off constantly

[JessicaHandy17]

• My versa 3 watch keeps turning on and off constantly rebooting. I turn it off and back on seems to works sometimes but not all the time. Also some times i get no time the screen is black. It lets me slide over and to settings thats it. Is my watch too old now 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @JessicaHandy17. Welcome to the community forums. 

Thank you for letting me know the information regarding this difficulty that you are experiencing with your Versa 3. Thank you for trying to fix it on your own. 

Please confirm that you are using the latest version of the Fitbit app. 

In addition, try to restart the device as indicated here: How do I restart my Fitbit device?

[CJMaumee]

My Versa 3 just started doing the same thing. Not holding a charge for 8 hours, not showing my heart rate, etc. I rebooted the watch, unpaired it from my phone and started over, and nothing seems to help. Is it in programmed self-destruct mode now?

[JessicaHandy17]

I have updated app and have done full reset no luck it just crashes constantly. 

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😔 i think so it sucks i really like my fitbit

[PSYCRAZE]

St this point everyone has a smartphone and we all know to check fir app updates. Shutting down my watch only made the situation worse. Not only does my watch turun off/on, the battery is draining quickly even on watch faces which normally don't go below 85% in 24 hours and heart rate is not being monitored at all. A significant amount of Versa 3 customers are having the same issue as can be seen on the forum threads so can we please get a legitimate resolution. It is not our phones. It's an issue with watch and app. If Versa 3 watch is being phased out or there is another issue then let us know. 

[CJMaumee]

I agree with you. My Versa 3 is now off and I cannot "wake it up". I have to believe they program them to stop functioning. How else can so many of us have the same issue in the same time period.

[PSYCRAZE]

It has been 5 days since anyone from Fitbit has responded to any of our comments or concerns. Which is in itself telling.  Thought I would seek out help from Fitbit today and this is what happened.  Fitbit Customer Service agent said I should do a factory reset in watch I explained that the last time I tried to reset watch it wouldn't turn back on. Against my better judgment, I was able to select factory reset. Then watch would not turn back on. Watch was on charger and tried resetting but it just stayed on the fitbit logo. Fitbit Customer Service agent then tells me that we have exhausted all options and your warranty is expired but we want to reward your loyalty here's 35% off towards a new watch. As a longtime fitbit Customer, this is my 3rd or 4th loyalty discount offer. Before I listened to customer service agent and did a factory reset at least my watch was semi-functional. Now I have a non-working paperweight.