Versa 3 no longer displays texts on the menu

[Nicolaqw]

Versa 3 no longer displaying words for the menu. I've tried resetting it, next I've tried unpairing it but it isn't displaying the 4 digit code just a circle

Moderator Edit: Clarified subject

[Guy_]

Hi @Nicolaqw - to proceed if you don't get the code, your only option is a factory reset with the button. (This is the normal resolution to your problem of a corrupt OS anyway)

You can always chat via the Fitbit App, Help & support section, Contact Customer support for help with that.

[MarreFitbit]

Hi there, @Nicolaqw. Welcome to the Fitbit Community Forums. Thanks for taking the time to try solving the blank screen issue on your Versa 3. I'm sorry to hear the issue persisted despite the steps you tried. We're here to help! @Guy_ Thank you so much for your help and advice! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!